Finding a reputable auto repair business that performs quality work can be difficult, especially when you don’t know what to look for. Do some research before trusting your vehicle with someone; it’s better to find a good business before you need a repair so that in an emergency you are not rushed into choosing a bad repair shop. Here are some points to consider when deciding on an auto repair shop:
Certifications: Ask whether the auto repair shop belongs to any associations (such as AAA, or the Automotive Service Association) or possesses technician certificates from places like the National Institute for Automotive Service Excellence.
Reputation: Ask family and friends for recommendations. Another way to check the service at a particular business is by consulting the Better Business Bureau.
Customer Service: The mechanics and staff at the shop should be courteous and willing to answer your questions. Be wary of mechanics that use scare tactics.
Appearance and Cost: One sign of a good auto repair business is if the shop is neat. Find out the average cost of the repair you need done and compare that with the cost estimate the mechanics at the shop give you. Ask for a second opinion, especially for more expensive repairs.
Repairs: Do the mechanics at the shop have experience working on your vehicle’s make and model? Determine if the shop performs the work that you need done on your vehicle.
Test Run: Before trusting a particular auto repair shop with a costly repair, give the business a test run. Have minor repairs or maintenance jobs done to check if their prices are fair and if the mechanics perform quality work.
Find auto repair shops through Real Local Pages (RLP), an online directory of businesses and services in the United States. Search the RLP website, http://www.reallocalpages.com, by first entering your city and state into the search box, followed by key words like “car repair.” You can also search by choosing from the popular categories list on the home page. The results page will display a list of businesses along with the business’s address and phone number. RLP users can leave reviews of the business by clicking the “add review” button next to the business listing. Use the Real Local Pages website to help you find a variety of businesses and services, from furniture stores to pest control services.